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e-Government (short for electronic government, also known as e-gov, digital government, online government or transformational government) is creating a comfortable, transparent, and cheap interaction between government and citizens (G2C – government to citizens), government and business enterprises (G2B –government to business enterprises) and relationship between governments (G2G – inter-agency relationship).
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The primary delivery models of e-Government can be divided into:
* Government-to-Citizen or Government-to-Consumer (G2C)
* Government-to-Business (G2B)
* Government-to-Government (G2G)
* Government-to-Employees (G2E)
Within each of these interaction domains, four kinds of activities take place:[1][2]
* pushing information over the Internet, e.g: regulatory services, general holidays, public hearing schedules, issue briefs, notifications, etc.
* two-way communications between the agency and the citizen, a business, or another government agency. In this model, users can engage in dialogue with agencies and post problems, comments, or requests to the agency.
* conducting transactions, e.g: lodging tax returns, applying for services and grants.
* governance, e.g: online polling, voting, and campaigning.
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